When I came in one morning there was a tenant standing at the Kiosk. I asked if he needs help. He said he was here the night before and was trying to make a payment but got delayed in traffic. Thinking what he can do to avoid the late charges he tried calling the office but got the answering service. Then he saw for the first time the Kiosk. The reason he said he was here that morning was to make sure that we got his payment. He has been renting here for quite some but never noticed the Kiosk until last night. In fact he said what great customer service we had that even after closing a live video answering service from the Kiosk would help him through the process. He was so relieved when he made his payment and was thankful we have payment options such as the kiosk.

We had lots of fun on last Saturday next door ( Boys & girls club ),lots of cars were parked next to our parking lot. The party was hosted by City of Tustin. We went rightaway to drop off some marketing flyers to their front desk.

We recently completed our new unit conversions. We converted our 9 x 12’s to 18 x 12’s which became a very popular size because of its two-access doors. New and current tenants immediately reserved and rented these units. Our existing tenants who rented these new units commented that we really cared for their storage needs by doing this conversion. They appreciated this because now they have easy access to their units using two doors. Not only did it make it more convenient for them, they also saved time and money.

Pouch Self Storage – Anaheim got a new sign! The old one had seen many years of service and it was time to retire it. It is another fine example that Pouch is always keeping up maintenance and improvements of the facility for our customers.

Superbowl Sunday brought the barbecue’s out in Rancho Cucamonga! We were happily filling many tanks of propane and having a blast guesstimating who will win the game! Go Seahawks! OUR customers were charged up!!!!

Our neighbor, the owner of the building behind us came in to the office to let us know that he is finally moving and would like to inquire about our biggest unit available. Well, it was a time when I had two potential customers inquiring about our facility, asking what makes us different from our competitors and any current specials we can offer them. Our neighbor politely excused himself and said if he can add some comment. I nodded and he introduced himself that he owns the building behind us for a long time and now he’s retiring. This is the only place he felt safe storing his business inventory. I just smiled and acknowledged what he said. That was it, two rentals at the same time and one reservation.

We here at Pouch Self Storage – Anaheim are always complimented on our security and methods of guarantying the protection our tenant’s valuables. Today, one of our new tenants turned in her key and signed out after placing her items in her unit. She exited the office, stopped suddenly then turned around and came back into the office. I asked, ” Forget something? “. She said that she left her car keys in her unit. I gave her back her key and ran back to her space. She came back in the office and dropped off her key. She said, ” I would be out of luck if I lost my keys. “. I said, ” Well, at least they were safe here at Pouch until you found them. ”

Here at Trabuco Self Storage in Lake Forest sometimes we come across items left behind from our Tenants when walking the facility. Although we do not encourage things to be left behind, and we make every attempt to pick up these things as soon as we come across them, sometimes it may just be an overlook from our customer forgetting to put it back into their unit. This was the case when one of our customers left behind a radio in one of the upstairs hallways, the Storage Specialist who came across it picked it up and placed it in one of our managers units for safe keeping just in case it was claimed. In a couple of days the rightful owner came to the office and asked if it was possible anyone returned it. We had him describe the radio in question, and when it matched to the one that was found, we happily returned it to him. Needless to say, he was thankful we kept it in safe keeping.

Did one or all of our Storage Specialists go above and beyond to help you? Or do they just always make you feel welcome when you come into the facility? If you’ve had a good experience in one of our POUCH locations and with one of our POUCH Storage Specialist please let us and the world know, and don’t forget to mention them by name so we can thank them! We love to hear how we are doing to brighten your day.

We have a tenant who’s 94 years old. She has been renting here for quite some time now. She’s a very independent and vibrant lady and always here on time to pay her monthly rent. However, the past week she did not show up and we even made a courtesy call to her. Then she showed up with her daughter together the rest of her big family, about 6 cars all together. She said during the holidays, her whole family came to visit her and she was not feeling good after celebrating too much with her loved ones. I spoke to her daughter and she said she finally decided to give up what’s inside her storage and the whole family were here to see what she has been storing all these years. She’s finally moving out. Her daughter was just happy that she stored with us. This is her entire life’s memories and Pouch made her feel secure and safe all these years.

I received a call from a potential tenant from out of state. Her first question was what does Pouch mean? Well as we always, start our conversation I asked her how I can help her. She asked again, what does Pouch mean? So I told her about our Pouch Heritage and followed up with more inquiry questions for her storage needs. She said she already knows what she wanted and made a reservation over the phone. She said our name, Pouch and what it stood up for sealed the deal.