We got a call from a prospective tenant asking for the largest unit available. Currently we’re at 95% full and all large units are rented. He was very interested in renting with us because of the free truck move that we provide. So we told him to come by and see what we can do to accommodate his storage needs. A few hours later he showed up. The only units we have available are the newly converted units. One has three doors and the other one has two. At first he said he said his belongings will not fit. But when we opened up all the doors of the units it looked bigger from the inside. He was so relieved that we have one available for him. He has enough space at the same time also have easier access to his belongings.

Pouch Self Storage – Anaheim has many past customers. Over the past 20 plus years, we have seen a lot of valued customers come and go. Many times they return. They remember the excellent customer service they received, the great security and outstanding value. They feel there is no need to go anywhere else. Last week, a past tenant did just that, she came back.

Out of our many services, one of our tenants loves the fact we accept his business packages and place them in his unit. His work keeps him in the field a lot and he can’t always be available to receive his merchandise. He feels very secure in the knowledge that when his deliveries arrive, we sign for them and place them in his storage unit and lock it. We then call him and inform him that his items have arrived and are safe in his space. He gets this great service just by signing a Hold Harmless Agreement. It’s that simple. Another great feature about this service…it’s FREE!

At Pouch Self Storage – Anaheim, our Specialists have many responsibilities and job functions. We are maintenance technicians that provide facility upkeep and repairs. We are bookkeepers so all of our financial records are correct and balance every day. We are marketing reps constantly generating new business to ensure our long term success. We are counselors for our customers who are seeking the right size for their storage needs. Recently, our Specialist Jeremy added a new job title to his list of duties here at Pouch. A traffic collision occurred right out in front of our facility. I called 911 while Jeremy went to see what he could do to assist. He helped the driver to the sidewalk to safety. Traffic immediately started to back up. He placed himself in front of the damaged vehicles and began directing traffic. Soon, the congestion was eased and traffic was flowing smoothly until the authorities arrived. New title: Jeremy, Traffic cop!

We want to give a shout out to our co-worker Brandy, who send out birthday cards to all our customers and signs all of our names. Well, this past week we have had customers coming in to say ‘Thank you’, using words like ‘heartfelt’, ‘touching’, & ‘made my day’!

Normally when prospective tenant inquires about storage , we ask “ how did you hear about Pouch ? “ We are very happy that our new marketing banner brought us two new rentals in last week. Hopefully that banner will bring more businesses in the future.

We had a very nice lady that came in and rented three units. We told her it would be best if she rents one that will accommodate all her belongings instead of three. She still insisted on renting three units. We did three truck moves as well, one move per unit. This weekend she came in with her daughter who she listed as the emergency contact. After her introduction, her daughter asked her what size units did she rent. She quickly answered, small, medium and large. Her daughter then in a slow but quite loud voice so that her mom could hear said to us, “before she orders an extra large unit on our menu, to please call her first.” Her daughter immediately added, we own three restaurants and this is the best way to talk to her. She’ll understand it better.

POUCH Self Storage Victoria received a call from a loyal POUCH Self Storage Anaheim customer. This customer trusts his shredding to POUCH, but found himself in a dilemma, with the shred bins full at our Anaheim & Tustin locations there was nowhere close for him to shred his 10 boxes of documents! This customer was ready to drive to our Rancho Cucamonga facility and said “I only trust my shredding to Pouch!”. To deliver the best possible customer service, we reached out to several of our Orange County facilities in an effort to locate a Pouch facility closer to him. With their shred bins just being emptied the week before, POUCH Self Storage Fountain Valley told us to have the customer come on down! The customer was so happy and said “Thank you, now I don’t have to drive so far, but I definitely would of!”

It’s springtime here at Pouch Self Storage – Anaheim.

So, I’m going to break out into a rhyme.

The new season makes us feel so very nice,

Come by or call and you’ll get a great price!

We have lots of spaces and many sizes.

Rent from us and you’ll get no surprises.

Our facility is always clean and very secure.

Your stored belongings are safe with us, for sure.

Our Specialists are ready to answer all your questions.

To make your move easy, we even have suggestions.

Did I mention we have a FREE Truck Service too?

That’s right and we have it here just for you!

So give us a call and don’t hesitate,

We’ll be happy to schedule your move in date.

Mike, Jeremy and Paul will greet you with a smile.

We’re always ready for you, to go the extra mile.

One of our tenants will be going on an underwater Easter Egg Hunt in Laguna Beach scuba diving for eggs for his Charity. With the many colors of the rocks hopefully he will find the eggs.