Here at Pouch Self Storage Anaheim, we’ve done it again. In the effort to constantly improve our facility, we just completed another project. Our restroom is now fully ADA compliant. Not only does it meet all the standards, it has a very nice design.

Big things are happening at Pouch Self Storage Anaheim. More changes to improve the facility and service for our tenants. Stay tuned for more to come!

I’ve been at Anaheim for 13 years, as of yesterday. Wow. I have to say that your wonderful self storage in Anaheim has been the one stable thing in my life, since I’ve been on the road all that time, and I am so glad my things have been safely in your hands. Thank you. I am truly blessed.

And the person who really has helped me from the get-go is Randy. Yes, I know he’s in Tustin, now, but he is such a gem. When the company made on-line payments a reality in 2009, Randy is the one who took the time to show me how to do that, by phone. And whenever I called there about something, he was always friendly, helpful and besides answering my question, he’d always make me laugh with his wonderful sense of humor. I can’t tell you the number of times he’s set the whole tone of my day with his customer service mindset. Thank you so much for having him on your staff. He’s truly made a difference for me.

And one more note: It’s too bad that the Orange County Chamber of Commerce does not have an award program like the Las Vegas Chamber of Commerce does: They honor people like Randy who truly have provided outstanding, customer service. Just know that if Pouch were in Las Vegas, I would nominate Randy for a Customer Service Excellence award. He’s that good.

Most Sincerely,

Ms. Matteson Barcklay ( a.k.a Miss 632)

Don’t underestimate the parking lot for loading and unloading your goods at Tustin Self Storage. This 65ft trailer can easily park without a problem. Customer were very grateful for that.

A lady who used work for the storage industries over 15 years ago, came in with her best friend to look for storage. After reviewing all the security features at Pouch Self Storage in Tustin they were very happy and rented the unit.

The lady who used to work in the self storage industry said she’s never seen this kind of security while working in the storage industry. She was so impressed about POUCH Self Storage security and customer service, she applied for a job at POUCH.

Victoria Pouch was given a exciting air show on Sunday as four old fashioned fighter jets flew over our facility! What a amazing show of American pride!

Good Google & Yelp reviews really works .

The prospective tenant went to U-Haul to rent a space for her house hold goods, while she was in line for her turn for service , she was checking pouch website . After she reviewed all the Tustin Self Storage Google & Yelp reviews , that made her changed her mind renting from U-Haul and came back to Pouch Tustin Self-Storage to rent. She was very happy with our service and released why we had lots of positive reviews. And good thing that before we introduced ourselves ,she knew our name from the all reviews she has read. We had record breaking move in ( 38 rentals & 105 inquires ) last month .

Recently a potential Pouch customer called frantically, In tears she explained they were just in an accident with the truck that hauls their trailer! She begged us to continue to hold the R.V. unit she had recently reserved. In an effort to deliver great customer service we said, “sure”! We continued to keep in contact with her and held the unit to allow her the time to repair the vehicle. Today the customer came in with her husband and their beautiful daughter, as her husband was signing the lease, she continually thanked us for helping them through their difficult and frustrating time. We replied ” no problem, that’s what we do here at Pouch Victoria”!

Something new AND unique happened at Tustin self storage, Never Thought that someone can give a storage unit as a gift to a mom on Mother’s Day, today a customer came, reserved a unit and a free truck move. When we followed her to her place, they had a moving party with almost 10 people to help an elderly woman. Amazingly they were done in 10 minutes. When we came back her mom was about to pay the woman she said “No mom please don’t pay, let me pay for you”, so she paid for her mothers unit and she said this is your Mother’s Day Gift . They are traveling out of country and on mother’s day they were not able to see her so she rented a unit for her mom. What a unique idea to give a gift to mom at TUSTIN SELF STORAGE.

Yesterday while Linda was on a truck move, the customer came to her frantically! He told her he knew it was late, however he was not able to load all the items in the first truck move and asked her if it would be possible to do a second truck move today? Linda said she would try her best to accommodate him, however, she did not think we would have time. In order to deliver great customer service we were able to move a few things around and Kimberly made the 2 ^nd move for the customer. The customer walked away saying “wow thank you, you guys really saved me!” He explained he was deploying for a few months and did not know what he would of done without our help! We said, it was our pleasure, after all it’s what we do here at Pouch Victoria!